Our Philosophy

Since day one, 22RPD’s goal has been to deliver properly engineered, in-house calibrations with real technical support. That philosophy has not changed. What has changed is how we clearly define and surface support timelines and engineering effort so we can continue providing high-quality support in the ways customers need it.

Important: This Policy Is Not New

22RPD has operated under a defined support window and an included revision (credit) model for over a decade. This 2026 policy does not reduce what you receive or introduce a new restriction. It simply makes the existing process clearer and more consistent by displaying the support window, when credits are used, and how engineering time is accounted for in the support portal.

The Support Window

The support window defines the period in which your tune is considered in active development. During this time, customers benefit from ongoing refinements, platform improvements, and revisions as their project evolves. This ensures active builds receive the best, most up-to-date calibration possible.

Active support also ensures access to relevant updates and improvements released during this period, without needing to wait or repurchase a tune simply because a feature or refinement is on the horizon.

Support begins when you upload the required information (VIN, reads, and configuration details) and we begin building your tune. Purchasing a tune during a sale does not start the support window — it begins when you are ready.

How Credits Work

22RPD has used a “five credits included” support model for years. Credits are used when engineering time is required to review data and produce revisions. This keeps support fair, consistent, and scalable while protecting response time and quality for active customers.

Credits are typically used for:

• Log review and revision work
• Hardware configuration changes (injectors, MAF, fuel type, airflow changes, etc.)
• Diagnostic troubleshooting tied directly to calibration behavior and data

Credits are not typically used for:

• Basic front-end product questions answered by sales or support
• Help locating documentation or downloads
• General order or portal assistance

If Your Project Changes During the Support Window

If your hardware setup evolves with active support, we can revise the tune accordingly. Project changes are handled as revisions and use credits because they require engineering time. The benefit of an active support window is that your calibration is not frozen. It can evolve with your build.

If improvements relevant to your platform or setup are released while your tune is actively supported, those refinements are included as part of the active development period.

What Happens After Included Support?

Once included support is used (or the support window has ended), your tune moves into On-Demand (maintenance) support. You may continue to purchase credits for ongoing help on the tune you already have.

On-Demand support via credits is intended for:

• Log review related to the current, unchanged configuration
• Minor cleanup or stabilization adjustments after active tuning
• Confirming expected behavior of the existing calibration

We believe in finishing projects properly — that’s what 22RPD is known for. This level of credit-based support exists to help customers wrap up, stabilize, and feel confident in their setup as a build reaches completion.

On-Demand support is not intended to replace an active support window or ongoing development. Projects that continue to evolve, change direction, or require deeper engineering work should be reactivated through a support window extension or a new tune.

Support Window Extensions (Subscription)

For customers who want to continue evolving their setup over time, 22RPD offers support window extensions via subscription. This is not new — we have historically handled this on a yearly basis for customers seeking continued tuning support as their vehicle changes. Subscriptions provide a clear, standardized way to manage access without custom invoicing.

A support window extension keeps your tune in active development. It is intended for customers who continue modifying their vehicle and want access to ongoing engineering support without purchasing a brand-new tune.

Why This Exists

When a project goes dormant for long periods of time, resuming work often requires reviewing archived files, historical logs, and prior configuration details. Support window extensions make that effort worthwhile and ensure returning projects remain current rather than frozen in time.

What a Support Window Extension Includes

• Continued active development status
• Ongoing revisions and log review using credits
• Support for new hardware changes as your build evolves
• Eligibility for relevant platform updates released during the active period

A support window extension is intentionally priced lower than purchasing a new tune. The goal is to reward customers who remain engaged with their project and allow calibrations to stay current without restarting from scratch.

Priority Support (Optional)

Priority support is an optional way to move your ticket to the front of the support queue during an active build. It exists to remove ambiguity around urgency and eliminate time spent triaging which requests are truly time-sensitive.

When priority support is selected, your ticket is flagged internally and routed ahead of standard requests so engineering review can begin sooner.

• Priority support affects queue position, not tuning quality
• It does not change the calibration process or outcomes
• It does not bypass data requirements or support policies

This system allows customers who need immediate attention to clearly signal urgency while keeping standard support queues fair and predictable for everyone else.

Existing Customers & Transition Period

Support window extensions and subscription-based support officially begin on January 1, 2026. Until that time, existing customers will continue to be supported through our current manual process.

As projects naturally conclude and new builds begin, customers will transition into the updated support structure as needed. No existing customer will be abruptly cut off or lose access to their tune as a result of this update. In the interim, you may not see a subscription callout on your profile based on when you ordered — that is expected.

This transition allows us to roll out improved tooling, support visibility, and workflow consistency without disrupting active builds already in progress.

The Bottom Line

• This policy documents how 22RPD support has worked for years.
• Active development occurs during the support window and includes revision credits.
• After included support, On-Demand support remains available via credits for cleanup and stabilization.
• Support window extensions keep long-term projects current at a lower cost than a new tune.
• Priority support is optional and affects queue placement only.

If you have questions about your setup or support status, our team is happy to help through the support portal.