22RPD LLC RETURN POLICY
A. General Policy:
Unless you have a separate written agreement with 22RPD LLC, the return of hardware and software purchased from 22RPD LLC (collectively, "Product") is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and 22RPD LLC will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price for the product less any applicable restocking fees, processing fees, and freight fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. If you fail to return Product within the applicable Return Policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.
B. Rights of return:
a. Permitted product and service returns:
Hardware: If permitted by the policy, hardware, accessories, peripherals and parts may be returned if:
1) The packaging is unopened and sealed
2) Returned and received by 22RPD LLC within 30 days from the date of order.
Tune services: May be cancelled within 48 hours of purchase with a full refund if no tune has been supplied.
After the 48 hour cancellation window, but inside a 7 day period, we may charge up to a 20% cancellation fee based on if any work was committed to building, shipping or processing the tune. This is in addition to any processing, shipping, or handling fees outlined in this policy.
If it is outside the 7 day window but within a 30 day window from purchase the tune may be returned in the following two situations:
1) 22RPD LLC is unable to fulfil the order exhausting all options.
2) A full refund, partial refund, or credit may be provided in other situations at 22RPD LLC's sole discretion.
b. Damaged products: Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact 22RPD LLC's within 7 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.
c. Order discrepancies: All order discrepancies (shortages, mislabeled product or overages) must be reported to 22RPD LLC within 5 days of receipt of shipment.
d. Defective/Dead on Arrival (DOA): Report DOAs to 22RPD LLC within 10 days of receipt of shipment. Some manufacturers and publishers require DOAs to be handled directly through them. In such cases, 22RPD LLC will provide the manufacturer's contact information.
e. Non-returnable product (not all inclusive): The following Products cannot be returned to 22RPD LLC:
i. Discontinued items
ii. Special order items
iii. Custom configurations
iv. Open units, and/or units that require repackaging
v. Units in an unsuitable resale condition
vi. Closeout, re-manufactured and refurbished products
vii. Digital delivery items once anything has been sent
C. Process: All returns must have a 22RPD LLC Return Materials Authorization (RMA).
If the return meets 22RPD LLC's return guidelines, you may obtain an RMA by contacting: a. By email at Info@22rpd.com In order to expedite a return, please have the following information on hand when requesting an RMA: Invoice Number, Transaction ID, and the nature of the issue and whether the seal has been broken.
Once the RMA is issued, please note:
a. RMA's issued by 22RPD LLC are good for 15 business days only. Product authorized for return must be received within such time period at the facility identified on your RMA instructions.
b. RMA's cannot be extended or reissued.
c. Clearly mark each address label of each package being returned with the RMA. DO NOT WRITE ON THE BOX.
d. 22RPD LLC strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.
e. All returns MUST be 100% complete and contain:
i. ALL original boxes and packing material
ii. Original UPC codes on the manufacturer's or publisher's boxes
iii. All accessories and documentation originally provided
f. Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee at 22RPD LLC'ss sole discretion.