All tunes include 5 credits to be used for support and/or
revisions. This is for technical support and revisions via email only.
This does not include live dyno time. Every tune we provide is developed
in-house, and our tunes are developed in a way that they will not need
revisions outside of WOT tuning. The only circumstance in which a tune will
need revisions outside of WOT is if it is sold as a “non-standard” tune. This
type of tune is not available for purchase through the website so you will know
for certain if this exception applies to you.
What you will need to
provide for support or revisions!
If you are looking to have your tune revised, we need concrete
logs showing the problem. In certain circumstances we can provide a solution
without logs but these times are infrequent. For general troubleshooting,
we will need you to provide us with any recurrent codes the car is throwing. We
strongly recommend using a BMW specific code reading tool to pull these error
codes. We recommend freeware such as “BMWLOGGER”. We recommend pulling codes
and completing our troubleshooting guide check-list supplied with the original
tune before contacting support.
What support entails!
The included support and revisions include technical,
troubleshooting, and installation questions that are directly related to the installation of our
products. The best way to receive support on these questions is via
email.
How to request
support!
Support can be reached via email: Info@22rpd.com
How to schedule live support
or dyno tuning!
We offer live phone support and live dyno
tuning at an hourly rate. Reach out to us via email.
I have exceeded my
support, what do I do now?
We believe that our standard 5 tune credit system far exceeds
what is necessary to successfully implement any of our packages. In the
circumstance you have exceeded this allotment, we offer an extended support
option under our Tune package components.
Standard credit
usages.
· Standard tune packages comes with 5 tune
credits.
· Base flashing consumes 2 credits.
· Each revision after this consumes 1 credit.
· Support emails/tickets consume 1 credit per
hour.
· Changing core tune application consumes 3
credits.
o Examples of core changes:
§ Tuning
for different injectors, fuel, cams, or maf than the original setup.
§ Upgrading from Stage 1 to Stage 2
· Credits/Revisions/Support all expire one year after base tune
flashing, chip mail date, or pre-flashed ecu mail date.
· Upgrading from NA to a Supercharged or
Turbocharged tuning package. The percent of credits remaining multiplied by
purchase price can be credited towards these tune packages. Some exceptions
apply.
o Example: You have 2 remaining credits on an e36 NA tune
which values at $350. You can use these credits 2 / 5 * 350 = $140 discount
towards your new package.
Why do we have this
policy?
We as a company aim to support you fully and we desire to be the gold standard of the industry. The best way for us to accomplish this, without compromising, is this
policy. Unfortunately, the industry has devolved into cookie-cutter tunes with
zero support. Customized tune/performance options are nearly extinct and this
stems from “the few ruin it for the many” concept. While most customers are
fantastic to work with, spending extreme time with a few customers drives
businesses into the ground and kills the business’s enthusiasm for support.
This is our attempt to provide equal and exceptional support for everyone, and
also insures that we are here to continue serving you, and dedicated to
providing proper support.
Limitations to this
policy
We try to be extremely fair with this policy, but we do have
several conditions. Breaking any of these conditions may result in complete
discontinuation of all support from 22rpd and its associates.
· Attempting to defeat
or defeating our security mechanisms.
· Sharing or
distribution of our products or software.
· Mistreatment of,
harassment towards, or aggression with our staff or support systems.