22RPD Tune Support & Revision Policy
Effective January 1, 2026
Note: This policy defines how support works; future tooling will process it more automatically over time. For additional context, see our 2026 update post: 22RPD Tune Support Updates for 2026.
Our Philosophy
Since day one, 22RPD’s goal has been to deliver properly engineered, in-house calibrations with real technical support. That philosophy has not changed. What has changed is how we clearly define and surface support timelines and engineering effort so we can continue providing high-quality support as the business grows.
Tune Ownership & Licensing
You retain access to any calibration file you purchase from 22RPD. There is no expiration on file access, and you may re-download and re-flash previously delivered files at any time. 22RPD does not revoke access to previously purchased software.
22RPD calibrations remain proprietary 22RPD intellectual property and are licensed for use on the purchasing customer’s vehicle/VIN. This policy is focused on support and revisions, not ownership transfer or resale.
Included Support & Credits
All tunes include five (5) support credits at no additional cost. Credits may be used for technical support and/or tune revisions through the 22RPD support portal. Credits are only consumed when hands-on engineering work is requested, such as log review, diagnostics, or calibration changes. Credits are never required to download files or re-flash existing tunes. Base flashing no longer consumes credits; customers receive five full credits to use entirely at their discretion.
Support Window
All tunes include six (6) months of active support. Support begins when you upload the required information (VIN, reads, logs, and configuration details) and we begin building your tune. Purchasing a tune does not start the support window — it begins when you are ready.
The support window exists to keep projects safe and current while hardware, software, and customer goals evolve. During active support, customers benefit from ongoing refinements, relevant platform improvements, and configuration revisions as their project progresses.
How Our Tunes Are Designed
All 22RPD calibrations are developed in-house and engineered such that revisions are typically limited to WOT tuning. Revisions outside of WOT tuning are uncommon and generally only expected for non-standard configurations. Non-standard tunes are not sold directly through the website; supported combinations are clearly shown within each tune package, and customers can review available configurations using the options provided on the product page.
What Support Includes
Included support covers technical questions, troubleshooting, and installation guidance directly related to supported hardware and 22RPD products. All support communication is handled exclusively through the 22RPD support portal.
What Is Required for Revisions
For tune revision requests, customers must provide clear and effective logs demonstrating the issue, along with any recurring fault codes. Customers are expected to complete all troubleshooting steps and hardware diagnostics prior to requesting support. In rare cases, solutions may be provided without logs; however, this is the exception rather than the norm.
On-Demand Support (After the Support Window)
Once the support window ends (or included active support is otherwise concluded), your tune moves into On-Demand support. On-Demand support is available via credits for the tune you already have.
On-Demand support via credits is intended for:
- Log review related to the current, unchanged configuration
- Minor cleanup or stabilization adjustments after active tuning
- Confirming expected behavior of the existing calibration
We believe in finishing projects properly — that’s what 22RPD is known for. On-Demand support exists to help customers wrap up, stabilize, and feel confident in their setup as a build reaches completion.
On-Demand support is not intended to replace active development. Projects that continue to evolve, change direction, or require deeper engineering work should be reactivated through a support window extension (subscription) or a new tune.
Support Window Extensions (Subscription)
Customers who want to continue evolving their setup over time may extend active support through a support window extension (subscription). This is not new — 22RPD has historically handled annual extensions for customers who want continued support as their vehicle changes.
A support window extension keeps your tune in active development and maintains eligibility for relevant improvements released during the active period. Revisions and log review during an active extension continue to use credits.
Priority Support
Support requests are processed in a first-come, first-served queue. When request volume exceeds available engineering time, priority support offers an optional way to move a ticket to the front of the queue during an active build. This replaces ad-hoc “jump the line” requests with a transparent and fair system.
- Priority support affects queue position, not tuning quality
- It does not change the calibration process or outcomes
- It does not bypass data requirements or support policies
Live Support & Dyno Tuning
Live phone support and live dyno tuning are available by appointment at an hourly rate. Live sessions require holding an engineer exclusively for a single customer and significantly impact daily operations. For fairness and accountability, live support is billed hourly. Most customers find standard support channels responsive enough to meet their needs.
Exceeding Included Support
The included five-credit system exceeds what is normally required to successfully implement any standard 22RPD package. If additional engineering time is required beyond the included credits, customers may purchase additional credits or extend their support window. Credits do not expire.
Technical Limitations
A tune is not a diagnostic tool or a fix-all solution. If a vehicle has unresolved mechanical issues, wiring problems, or critical fault codes prior to tuning, those issues may persist. Requests to tune around unsafe or critical conditions are generally declined.
Why This Policy Exists
The tuning industry has increasingly shifted toward mass-produced copy-paste files with little or no support. 22RPD has chosen a different path. This policy exists to protect engineering quality, ensure fair access to support for all customers, and prevent excessive requests from a small number of users from degrading service for everyone else.
View archived Tune Support Policy (Valid 2019–2025)
All tunes include 5 credits to be used for support and/or revisions. This is for technical support and revisions via email only. This does not include live dyno time. Every tune we provide is developed in-house, and our tunes are developed in a way that they will not need revisions outside of WOT tuning. The only circumstance in which a tune will need revisions outside of WOT is if it is sold as a “non-standard” tune. This type of tune is not available for purchase through the website so you will know for certain if this exception applies to you.
What you will need to provide for support or revisions!
If you are looking to have your tune revised, we need concrete logs showing the problem. In certain circumstances we can provide a solution without logs but these times are infrequent. For general troubleshooting, we will need you to provide us with any recurrent codes the car is throwing. We recommend pulling codes and completing our troubleshooting guide check-list supplied with the original tune before contacting support.
What support entails!
The included support and revisions include technical, troubleshooting, and installation questions that are directly related to the installation of our products. The best way to receive support on these questions is via email.
How to request support!
Support can be reached via the support terminal. Here: Support.22RPD.com
How to schedule live support or dyno tuning!
We offer live phone support and live dyno tuning at an hourly rate. Reach out to us via email for scheduling. Otherwise we urge you to use our normal support, and we hope youll find this more than responsive enough to meet your needs. Live scheduling is very hard as we are holding an engineer or staff member up entirely for one client for an extended period and this gets in the way of standard operations. Live support was easily abused so we have made it an hourly rate to make everyone accountable.
I have exceeded my support, what do I do now?
We believe that our standard 5 tune credit system far exceeds what is necessary to successfully implement any of our packages. In the circumstance you have exceeded this allotment, we offer an extended support option under our Tune package components.
My car doesn't run right will a tune fix it?
While a tune may fix an issue with your specific hardware variation as a deviation from an OEM setup or a prior bad tune, a tune isn't a Magic-Bullet or Fix-All and we explicitly do not provide remote diagnostics. Be aware that if your car runs bad or has critical codes before the tune this may persist. Tune revision requests to work around critical issues are generally declined.
Standard credit usages
· Standard tune packages comes with 5 tune credits.
· Base flashing consumes 2 credits.
· Each revision after this consumes 1 credit.
· Changing core tune application consumes 3 credits.
o Examples of core changes:
o Tuning for different injectors, fuel, cams, or maf than the original setup.
o Upgrading from Stage 1 to Stage 2
· Credits/Revisions/Support all expire one half year after base tune flashing, chip mail date, or pre-flashed ecu mail date.
· Upgrading from NA to a Supercharged or Turbocharged tuning package. The percent of credits remaining multiplied by purchase price can be credited towards these tune packages. Some exceptions apply.
o Example: You have 2 remaining credits on an e36 NA tune which values at $350. You can use these credits 2 / 5 * 350 = $140 discount towards your new package.
· Credits are not transferrable between ownership, cannot be resold, and can not be traded.
· While we offer adjustments related to sound features like burbles or pops, we can’t guarantee a specific sound outcome due to the variability in hardware and engine setups. Our primary objective is performance-enhancing calibration, and we kindly request understanding that subjective sound preferences are outside the scope of our guarantees.
Why do we have this policy?
We as a company aim to support you fully and we desire to be the gold standard of the industry. The best way for us to accomplish this, without compromising, is this policy. Unfortunately, the industry has devolved into cookie-cutter tunes with zero support. Customized tune/performance options are nearly extinct and this stems from “the few ruin it for the many” concept. While most customers are fantastic to work with, spending extreme time with a few customers drives businesses into the ground and kills the business’s enthusiasm for support. This is our attempt to provide equal and exceptional support for everyone, and also insures that we are here to continue serving you, and dedicated to providing proper support.
Limitations to this policy
We try to be extremely fair with this policy, but we do have several conditions. Breaking any of these conditions may result in complete discontinuation of all support from 22rpd and its associates.
· Attempting to defeat or defeating our security mechanisms.
· Sharing or distribution of our products or software.
· Mistreatment of, harassment towards, or aggression with our staff or support systems.